By your request from the Aila Fashion website, you acknowledge that you have reviewed, understood, and agreed to the store's policies, which means commitment to these policies in all their contents. (Outside Saudi Arabia, there are no exchanges or returns) ● Exchange and Return Policy Aila Fashion Store 1. General Terms and Conditions The process of sale and your purchase and use of the products available on this site are subject to the terms of use and service. The store may choose to accept or not accept or cancel your order in some cases, for example:* if the product is unavailable.* if the product was priced incorrectly.* if the order is found to be fraudulent. In these cases, the site will refund what you paid for the orders that were not accepted or canceled. 2. Intellectual Property All content on the site, including writings, designs, graphics, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of Aila Fashion owned by the store, and are protected by copyright. 3. Delivery Policy * The preparation and shipping period for orders begins from 3 to 10 working days starting from the date of order confirmation and payment completion. Note (delivery time may increase during seasons, promotions, and holidays) * If the fabric is unavailable, it takes 10 to 15 working days * Delivery times vary depending on the delivery area and the chosen shipping method. * The customer will be provided with a tracking number immediately after shipping the order. 4. Instant Delivery * We offer instant delivery service within 24 hours to Jeddah * The courier fee is transferred via bank transfer along with sending a transfer receipt to our store number on WhatsApp 5. Size Policy * All our products are custom-made according to the order.* We kindly ask the customer to review the size chart in the product description before completing the purchase, or select the "Custom tailoring" option by writing the desired size in the (Add Note) field when placing the order.* Please ensure the accuracy of the measurements before sending, as they cannot be changed after the tailoring process begins. 6. Return Policy Since our products are prepared or tailored specifically for each customer based on their request, the order cannot be canceled or returned after approval and payment, because the product has already begun to be tailored and prepared or purchased specifically for the customer, making it non-changeable or returnable. In case of a return request, it must be within 12 hours of receiving the order, and after the specified period, returns are strictly prohibited.* The cases where return is allowed include product manufacturing defects different from those shown on the product page. 7. Exchange Policy If you wish to request an exchange service, send a WhatsApp message to the number provided in the store within 12 hours of receiving the order.* Conditions for exchange:* Only one exchange per order is allowed.* The exchange request must be made within 12 hours of receiving the order.* The product can be exchanged for another model of equal value or at the value of the exchanged product.* Discounted models are calculated at their original or pre-discount price.* The customer bears the shipping fee of 70 riyals (35 riyals outbound + 35 riyals return).* The store offers free exchange service, and the fees only cover shipping costs with the courier company.* The customer should not ship the product until receiving the exchange receipt from us.* Orders from outside Saudi Arabia are not eligible for exchange.* If the customer refuses to receive the order or does not receive it, resulting in the loss of the shipment with the courier company, we are not responsible. 8. Cases where the consumer cannot exchange the product * Products made specifically according to the consumer's request or according to specifications they set, excluding products with manufacturing defects or that violated the specifications set by the consumer.* If the product has been used, damaged, or is no longer in the same condition as when received, or if the security sticker has been removed.* Consumed products that have been fully or partially used.* Products that have been tampered with or had their serial numbers removed.* Products without price tags, labels, original packaging, or if any accessories are missing.* If a defect appears in the product due to poor handling or improper use by the consumer. 9. Quality Control Policy All our products undergo a thorough inspection within quality control procedures and are photographed before shipping to the customer, to ensure the product is free of any damage or manufacturing defects.* The product is also carefully packaged and scented to ensure it reaches the customer in the best condition and in good shape. 10. Complaints and Suggestions For complaints or suggestions, please contact us via email: Customer Service If you have any inquiries or a request for an exchange, please contact us via: Customer Service Number: +966560568076 Email: [email protected]
